Shed provides clear policies regarding no-show fees, membership charges, and appointment management to ensure transparency and ease of use for our members. Below is a comprehensive guide to help you understand these policies and avoid unnecessary charges.
Overview of no-show fee policies
Shed does not charge no-show fees in the following scenarios:
Subscription cancellation: If your subscription has been canceled, you will not be charged a no-show fee for any scheduled appointment associated with that subscription.
Provider absence: If you were present for a scheduled video appointment but the provider did not join, you will not be charged a fee. Appointments are included in your membership, so there is no separate fee for the visit.
Cancelled appointments: If you cancel an appointment, you will not be charged a fee, even if you still receive an automated reminder about the appointment.
Appointment time confusion: If there was confusion about your appointment time and you attempted to reschedule, you will not be charged a no-show fee. Sharing details about the rescheduling attempt can help the team investigate the issue.
For more information on how to schedule an appointment, visit:
Membership and fee exemptions
Membership charges: The $125 charge corresponds to your Shed Membership. There are no additional payments required for missed appointments.
Steps to avoid no-show fees
To avoid no-show fees, follow these steps:
Check your account: Confirm whether a virtual appointment is scheduled by logging into your account.
Cancel if necessary: If an appointment exists and you no longer need it, cancel it through your portal’s scheduling area.
Verify cancellation: Ensure the appointment is marked as canceled to avoid any confusion or charges.
Common exceptions and resolutions
Shed understands that unexpected situations can arise. If you believe you were charged a no-show fee in error, or if there was confusion about your appointment, contact Shed’s support team with relevant details to resolve the issue.
You can connect with the Member Success Team by emailing [email protected], or through your Shed Portal here: