Below is a comprehensive explanation of the standard processing, shipping practices, and tips for managing timing requirements.
Standard processing and shipping timelines
Submission and processing times: Partner pharmacies require 2–7 business days for processing once the order has been submitted. During peak times such as holidays, slight delays may occur.
Default shipping method: Orders are always shipped using expedited delivery. This ensures the fastest delivery available within the standard pharmacy process. Typical processing and shipping timelines range from 4–8 business days.
Handling urgent requests
Expedited shipping is applied by default for all orders; however, the following nuances are important to understand:
Pharmacy processing cannot be expedited: Partner pharmacies follow their own processing timelines, which cannot be shortened.
Internal submission adjustments: In cases where the medication’s scheduled order submission is later than needed, the team may be able to "bump up" the submission date to the pharmacy. This accelerates the pharmacy’s processing start time.
Notifications and tracking: Once your order has been processed and shipped, you will receive tracking details via email or text to monitor delivery.
Tips to avoid shipment delays
To minimize the risk of gaps in your medication supply:
Submit refill requests early: Complete the necessary refill forms as soon as you’re eligible.
For more information on refill requests, visit: How to schedule a follow-up appointment
Complete payment promptly: Where applicable, ensure your payment method is active and submitted without delays.
Plan around holidays: Factor in potential seasonal delays and request shipments early to avoid peak times.
Frequently asked scenarios:
What should I do if I’m out of medication?
If you’re out of medication and need a shipment urgently, it’s important to know that orders are always shipped via expedited delivery. After the pharmacy processes your order, tracking details will be shared to monitor progress. Additionally, payment and refill requirements should be addressed promptly to prevent further delays.
Can I get overnight or same-day delivery?
Overnight or same-day delivery services are not available through our partner pharmacies. This restriction is due to the pharmacy’s standardized processing and shipping procedures.
By understanding the timelines and following proactive measures, you can manage your medication shipments effectively and avoid unexpected gaps. If you have any further questions, feel free to reach out for assistance. You can contact our Member Success Agents through your member portal here: