Refund processing timelines and tracking: everything you need to know
This guide explains the usual processing times, tracking options, and factors that can influence refund timelines.
Typical refund timeframes
Once Shed processes a refund, it usually takes 5–10 business days for the funds to appear in your bank account or payment method. This timeline may vary slightly depending on your financial institution’s internal processes and policies. Here’s a breakdown of typical scenarios:
Bank or Card Refunds: Refunds may appear on your account statement within the stated 5–10 business days. However, some banks might process these faster or slower depending on their policies.
Updated Cards : Refunds will be credited back to the original payment method, even if a card has been replaced or updated in Shed's billing system.
If your refund hasn’t appeared after 10 business days, it’s important to revisit your transaction history and then follow up with your financial institution or our support team for further assistance.
What to do if you don’t see your refund
While most refunds are processed within the stated timeline, delays can occasionally occur. If you don’t see the funds after 10 business days, follow these steps:
Verify refund date: Check your notification or statement to confirm when the refund was issued or processed by Shed.
Allow extra time: Be mindful of holidays or weekends that could extend processing times.
Contact your financial institution: If your refund isn’t visible after 10 business days, reach out to your bank or credit card provider. Ask them to check for pending transactions.
How to track a refund
If your refund hasn’t appeared and you’re unable to resolve it with your financial institution, you can use specific tracking numbers to trace the transaction:
Acquirer Reference Number (ARN): Shed can provide an ARN to help trace the refund with your bank. Share this number with your bank’s customer service team to locate the transaction.
System Trace Audit Number (STAN): Another tracking identifier that may assist your bank in locating the refund.
Make sure to mention these numbers when speaking with your bank representative for quicker processing and resolution.
Factors that may Impact refund timelines
Several factors could slightly influence refund times, including:
Bank processing policies: Different financial institutions have varying methods and timelines for handling refunds.
Payment method: Refunds issued to debit or credit cards may take longer compared to electronic or direct bank deposits.
Holidays or weekends: Non-business days may delay processing times temporarily.
Conclusion
Refunds processed by Shed typically appear back in your account within 5–10 business days. If your refund does not appear within this period, there are clear steps you can take to investigate, and Shed provides tracking options such as ARNs or STANs to make the process smoother. For further assistance, feel free to contact Shed’s support team.