A follow-up appointment is a quick check-in with your Provider after you’ve started your treatment.
A follow-up is needed if there has been a gap of 30 days or more in your treatment, these appointments are required to maintain proper oversight and care.
It’s a chance to:
Talk about how you’re feeling on your medication
Go over any side effects or concerns
Adjust your dose or treatment if needed
Get answers to any questions you have
Think of it as making sure your plan is working the best it can for you.
Types of follow-ups
Async follow-up (no video call)
What it is: You complete a secure check-in in your portal—short questions about symptoms, side effects, meds, and goals.
How it works: Your provider reviews your update and sends back guidance (If needed), any dose changes, and renewal decisions in your portal.
Virtual follow-up (live video or phone)
What it is: A real-time visit with your provider over video or phone.
How it works: You schedule a time, join from a private, quiet place, and discuss symptoms, side effects, questions, and next steps together.
Availability varies by state
Your scheduling options in the portal reflect what's available where you live. If only one option is available, you'll be guided to that format automatically.
If needed, you can schedule your follow-up appointment by logging into your portal, selecting a convenient time, and confirming the booking online.
How to Reschedule or Cancel
If you need to adjust your appointment:
Log in to your portal and navigate to your homepage or the Schedule tab
Cancel your existing appointment
Book a new appointment for the next available time using the standard scheduling process
Please reschedule as soon as possible to avoid any delays in your next shipment.
What happens after the follow-up appointment?
Once your follow-up is completed, your provider will review the session, approve next steps, and you order will be ready to be submitted to the pharmacy.
Your cadence is how often you’ll check in with your Provider and renew your prescription. Your provider sets this schedule based on your personal care plan and can adjust it as needed. Your cadence may vary from 1-6 months, Shed will send reminders when a follow up appointment is needed.
Examples:
30-day cadence: You’ll have a quick check-in about every 30 days. Medications are typically supplied for 30 days, and you’ll renew monthly.
90-day cadence: You’ll check in about every 90 days. You'll be eligible to refill your medication each month for 3 months before you need to renew..
If your plan changes, we’ll let you know your new cadence and next steps.
Why is it important?
Follow-up visits help keep your treatment safe, effective, and on track. By completing your follow-ups, you:
Stay safe: Your provider checks for side effects and drug interactions and makes sure your treatment is appropriate for you.
Get the best results: A licensed provider can adjust your dose or plan so your medication works as well as possible.
Avoid gaps in medication: Many prescriptions require a follow-up to renew—missing one can delay refills.
Track progress: A licensed provider review your goals, symptoms, and measurements (and labs if needed) to see what’s improving.
Ask questions: It’s your time to bring up concerns and get clear next steps.
Track progress — Your provider reviews your goals, symptoms, and measurements to see what's improving
If you miss a follow-up: your renewal may be delayed and we may not be able to continue your prescription until you’re seen.
Bottom line: follow-ups keep you safe, keep your medication coming on time, and help you get the best results.
What happens if I don't complete my follow-up?
Follow-ups are required to safely continue your prescription. If you miss yours:
We can’t renew or ship your next order.
Billing continues. Your subscription will still be charged on its regular schedule even if you don’t complete your follow-up, per your plan’s terms. Missing a visit does not cancel billing or create an automatic refund.
Refills may be delayed, which can cause a gap in treatment.
Troubleshooting
I can't find my appointment link
Your meeting link is sent via email and text 30 minutes before your appointment. Check your spam or junk folder if you don't see it. You can also join directly from your portal homepage when it's time.
My provider is late or didn't show up
Please wait a reasonable amount of time for your provider to join. If they were unable to join the appointment, we sincerely apologize for the inconvenience — please reschedule at the earliest available time and our team will make sure you're taken care of.
I need to reschedule but can't find my appointment
Log into your portal and check both your homepage and the Schedule tab. All upcoming appointments are visible and manageable from there.
I'm behind on on my follow-up. What do I do next?
If you are behind on your follow-up appointment, click the link below to access your portal and schedule at any time.
Schedule follow-up appointment
To resume shipments, reschedule your follow-up as soon as you can. If you want to change or stop future charges, update or cancel your plan before the renewal date.
Have additional questions?
We're here to help. Contact Shed support through your member portal, or send us an email at [email protected].