Refills
Your medications are shipped automatically each month (or according to the frequency set in your program) as long as two things are in place:
You’ve completed any required follow-up within the timeframe your provider has set.
Your payment has been processed successfully.
This setup helps ensure your treatment continues smoothly without interruptions.
What is the follow-up and refill process?
Follow-up visits:
Your provider may require virtual visits at certain intervals to check your progress and decide if any adjustments are needed. The timing depends on your treatment plan, state requirements, and your provider’s clinical judgment.
Asynchronous refill requests:
Instead of a live visit, some providers may ask you to complete an online form. This allows them to review your progress and approve continued treatment without a scheduled appointment.
Your provider determines how often these follow-ups or refill requests happen. You’ll get reminders by email or text when it’s time to complete one.
Why are follow-ups important?
Completing follow-ups on time ensures uninterrupted access to your medication. If follow-ups are missed, your provider may not be able to approve future shipments, which could cause delays.
What if I miss a follow-up or request?
If you miss a follow-up or don’t complete a refill request when prompted, please schedule your follow-up or complete the form directly through the Shed Member Portal. This allows your provider to review your care and keep your automatic refills on track. If you run into any issues, the Member Success team is here to help.
What if I need to adjust my Refill Timing?
You can pause anytime in your billing cycle, with no limit on how many times you pause.
Each pause can last up to 3 weeks.
While paused, you cannot update or cancel your subscription until it resumes.
At the end of your pause, your subscription will automatically resume and you’ll be billed.
To proceed: Please confirm you would like to pause by reaching out to our support team, and you will be connected to the Member Success Team.