The program is available exclusively to members on a month-to-month subscription plan. Members on 3-month, 6-month, or 12-month plans are not eligible while their multi-month commitment is active.

You begin to become eligible beginning with your first month-to-month transaction. Transactions made during your multi-month commitment period do not count toward Loyalty Rewards milestones.

No. Only transactions made under a month-to-month plan count toward Loyalty Rewards milestones. Multi-month plan transactions are excluded regardless of when you transition.

There are four milestone levels:

• 4th transaction — $100 credit applied to that month's charge

• 8th transaction — $150 credit applied to that month's charge

• 12th transaction — $50 credit applied to that month's charge

• Every transaction after the 12th — $50 monthly credit applied to each subsequent charge

All rewards require completing a qualifying survey for the milestone transaction.

No — rewards are not applied automatically. After reaching a milestone, you must complete the qualifying survey sent to your email. The credit will be applied automatically to your account once the survey is submitted.

Once your account becomes eligible, the survey will be sent to the email address on file. Be sure to check your inbox and complete it promptly. Surveys will become available before the milestone transaction is charged. For example, surveys for the 4th month’s transaction become available after the 3rd month is successfully completed, surveys for the 8th month’s transaction become available after the 7th month is successfully completed.

If you don't complete the survey after a qualifying transaction, that reward can still be claimed — but only until the next milestone is reached. Once you hit the next milestone, any unclaimed reward from the previous one is forfeited.

No. Missing a milestone reward does not affect your eligibility for any future milestone rewards. You can still earn and redeem all subsequent rewards as long as you complete the qualifying surveys.

No. Loyalty Rewards are non-transferable and have no cash value. They cannot be transferred to another person or account, and cannot be exchanged for cash — they apply as account credits only.

No. Loyalty Rewards cannot be combined with any other Shed discount, promotion, or pricing program. This includes multi-month plan pricing, promotional discounts, and any other special pricing offers.

Reach out to the Shed Support team for any questions about your eligibility, milestone status, or reward credits. You can contact them through your member portal at portal.tryshed.com.