If you lose 5% of your body weight — or reach your personal goal weight — within 120 days and complete all four commitments, you're covered. If you meet every requirement and still don't hit that target, you can request a refund.

Your goal weight is the target set at the start of your program. If you hit that number within 120 days while completing all four commitments, the guarantee applies — even if it's less than 5% of your starting weight.

That's exactly when the guarantee kicks in. If you've attended all coaching sessions, logged your weigh-ins, completed 50% of Pivot check-ins, submitted your forms on time, and still haven't reached 5% loss or your goal weight — you're eligible for a refund. Contact the support team for next steps.

You have a full month to book each of your four sessions. Use the Shed coaching booking link to schedule at a time that works for you:

Book a coaching appointment →

Attending all four monthly coaching appointments is a requirement of the guarantee. If you miss one, you may no longer be eligible for the money-back guarantee — so make sure to schedule and show up for every session.

Log your weight directly in your Shed member portal at portal.tryshed.com. You need at least 2 entries per month — that's a minimum of 8 weigh-ins over the full 120 days.

Absolutely — 2 per month is the minimum to stay eligible. Logging more frequently gives you a clearer picture of your trend, which can be helpful for both you and your coach.

Each daily check-in in Pivot covers five areas: protein, water, activity, sleep, and fiber. You need to complete at least 60 out of 120 days — that's 50% — to meet this commitment. Sign up at trypivot.com.

No — the requirement is 60 out of 120 days (50%). You don't need a perfect streak, just consistent effort across the program.

Good standing means you've submitted your provider follow-up forms on time and followed your provider's guidance throughout your program. Your Shed provider confirms whether you're in good standing — it's not self-reported.

Follow-up forms are due at intervals set by your provider. You'll be notified when each form is ready. Submitting them on time is required to remain in good standing and remain eligible for the guarantee.

Reach out to the Shed support team directly — they can help with questions about your guarantee eligibility, portal access, or anything else.