Canceling your Shed medication subscription involves specific steps and adherence to policies. This guide provides all the information you need.
Steps to cancel your subscription
To cancel your subscription for Shed medication and avoid future charges, follow these steps:
Log into your patient portal.
Navigate to My Subscriptions.
Click on Treatment Details for the relevant medication.
In the top-right corner, select Manage Subscription.
Choose the Cancellation Option and confirm your request.
After you are logged in, you can manage your subscription here:
Policy notes:
Cancellation is only allowed after completing the 2-month minimum commitment.
You must cancel at least 72 hours before your next billing date to avoid the next billing cycle.
Cancellation eligibility
Under Shed's subscription terms, cancellation is restricted to the following conditions:
Two-month commitment: - A minimum commitment of two months is required at sign-up. Your first and second payments must be successfully processed to become eligible for cancellation. - If a second payment fails, you will only be eligible to cancel once it successfully goes through.
Medications without subscriptions: - Some medications, such as Ondansetron, are not on an automatic subscription. These need to be ordered as needed and do not require cancellation.
Troubleshooting issues
If you experience difficulty canceling your subscription, for example, an error during the process:
Take a screenshot of the error message.
Contact Shed's customer support here for assistance with resolving the issue.
Important reminders:
After participating in the subscription for a minimum of two months, you can cancel at any time by following the steps above.
Canceling within 72 hours of your next billing date is not permitted. Ensure you plan ahead to avoid unexpected charges.
By following the instructions and adhering to the policies, you can manage your Shed medication subscriptions effectively. If you encounter any problems or have further questions, reach out to our support team for additional help.