When you cancel your Shed subscription, the portal may sometimes display your account as "Active" or show a future end date. This article explains why this happens, clarifies concerns about billing, and outlines the cancellation impact.
Understanding what happens after cancellation
Active status in the portal
When you cancel your subscription, your account remains marked as "Active" in the member portal until the last day of your current billing cycle. This is because your subscription includes access to providers, history of billing and shipping and needed information up until the end of the already-paid billing period. After this period ends, the status updates to "Inactive."
Display of future dates
The date shown in the portal reflects the end of your already-paid access period. It is not a future billing date, and you will not be charged again after your cancellation has been processed.
Will you be charged again after cancellation?
Final billing impact
If you’ve successfully canceled your subscription, there will be no future charges beyond the current billing period. The date indicated in your portal is the final access date, not a scheduled billing date. Once the cancellation is in place, subsequent charges stop.
Medication shipments after cancellation
If you cancel your subscription, any orders generated during your current billing cycle will still be processed. For example, you might receive a final shipment if it was generated prior to your cancellation.
Key takeaways
Active status: Your subscription may show as "Active" until the end of your billing cycle but will not incur new charges post-cancellation.
Final billing date: After cancellation, the portal displays the last date of your access, not an upcoming charge.
Shipments after cancellation: You may receive a final shipment if it was prepared before cancellation.
We hope this clarifies any confusion about your subscription status after cancellation. If you have further questions, please contact Shed Customer Support.