What Should I Do If I Miss a Call from Shed?
Introduction
Shed's Member Success Team reaches out to new members through welcome calls to ensure a smooth onboarding experience. Here’s everything you need to know if you missed a call from Shed, including whether any follow-up is required.
Purpose of Shed’s Welcome Calls
Welcome calls are part of Shed’s onboarding process. They are designed to:
Introduce new members to Shed’s services
Check if you need assistance with your treatment, orders, or account
Provide guidance on the next steps after signing up
These calls are informational and aim to ensure you feel supported as you begin your journey with Shed. The team may also share details like the status of approval processes and medication shipments.
Do You Need to Call Back?
In most cases, missed calls from Shed do not require a callback. These are courtesy calls, and no action is needed unless you have questions or concerns about your account, treatment, or orders. You can safely disregard the call if it’s not convenient to respond. If you do have follow-up questions after missing a call, Shed primarily supports members through live chat and email, which are quicker and more efficient communication methods.
Details on Voicemails
If you missed a call and received voicemail, it may lack detailed information. This is because welcome calls are general outreach to introduce you to Shed and offer support if needed. Any specific follow-up or next steps (e.g., tracking orders once shipped) will be communicated through other channels.
Support Channels for Further Assistance
If you missed a welcome call and have questions, you can:
Use Shed’s in-app live chat feature to connect with support.
Send an email to Shed’s customer service team through the contact section of the app or website.
Shed’s team is ready to assist with concerns related to your treatment, orders, or account. There’s no need to worry about missed calls disrupting your onboarding or medication process.
Key Takeaways
Welcome calls are purely informational and no callback is required unless you have questions.
After onboarding, Shed uses live chat and email as the primary communication channels.
You can disregard a missed call but feel free to reach out via chat or email for further clarification at your convenience.
Related Topics
How to use Shed’s in-app chat support
Common questions during onboarding
Tracking your medication shipment
For further assistance, don’t hesitate to utilize Shed’s support channels. Your satisfaction and ease of use are our goal!