You can update your phone number, email address, or date of birth by chatting with us directly. For other account details (like your address or weight), you'll still update those in the Member Portal.
Update your phone number, email, or date of birth
Start a chat with us and let us know what you'd like to update. Here's what to expect:
Updating your phone number
Tell us the new phone number you'd like on file.
We'll verify your identity by confirming your full name, email address, and date of birth.
Updating your email address
Tell us the new email address you'd like on file.
We'll verify your identity by confirming your full name, phone number, and date of birth.
Updating your date of birth
Tell us the corrected date of birth, along with a photo of your driver's license.
We'll verify your identity by confirming your full name, phone number, and email address.
Once we've collected and verified your information, we'll submit your update and take care of the rest — you'll get confirmation once it's complete.
Updating other account information
For details not listed above — such as your address or weight — please use the Member Portal:
Navigate to your Shed Member Portal.
Click Login and log into your account.
Click the Profile icon in the upper right-hand corner of the menu.
Select Account.
Update the relevant fields and select Save.
Your changes will be in effect immediately.
Need Help?
We're here for you. If you have questions about updating your account information, reach out to us anytime through your Shed Portal.