If you previously canceled your Shed account and would like to restart treatment, reactivation requirements depend on how long it has been since your cancellation date.
Step 1: Check the Time Since Cancellation
Less than 30 days → You can resume care with a Follow-Up Appointment..
More than 30 days → You’ll need a new Prescription Appointment, since your old prescription is no longer valid.
Reactivation Pathways
🔹 If It Has Been Less Than 30 Days
You may be eligible to continue care with a quick Follow-Up Appointment.
What to do:
Schedule your follow-up through the Patient Portal.
Once completed, your provider will determine if you can reactivate your prescription
The Shed member success team will then send you a checkout link with your approved programs/medication to allow you to make a payment and resume orders.
🔹 If It Has Been More Than 30 Days
Your prior prescription has expired, and you’ll need to restart care with a Prescription Appointment.
What to do:
Schedule your Prescription Appointment through the Patient Portal.
Once completed, your provider will determine if you can reactivate your prescription.
The Shed member success team will then send you a checkout link with your approved programs/medication to allow you to make a payment and resume orders.
Need Help?
If you’re unsure which pathway applies to you, log into the Shed Patient Portal or reach out to Shed Support for guidance.