Delivery timelines & order tracking
Where is my order?
Your order status tells you exactly what’s happening:
Order processing (1–2 business days)
Your prescription has been approved and sent to the pharmacy.
→ No action neededPharmacy processing (2–3 business days)
Your medication is being verified and prepared.
→ No action neededShipped (2–4 business days)
Your order is on the way.
→ Check your tracking link
How long does delivery take?
Most orders arrive within 5–10 business days from when processing begins
First orders may take the full 10 business days
How do I track my order?
To check your order status:
Log into your Shed Portal
Go to My Subscriptions
Select your order
You’ll see:
Current status
Full timeline
Tracking link (once shipped)
You’ll also receive email updates when:
Your order is sent to the pharmacy
Your order ships
Why is my order delayed?
Start here:
1. Check your subscription card
If outlined in red → action is required
Follow the instructions shown
2. If no action is shown, check these common causes
Provider approval required
Some orders require a follow-up before processing can begin
→ Complete any requested visit or form
Payment issue
Your order will pause if payment fails
→ Update your payment method in the portal
If a payment method is declined or needs updating, your order may pause until resolved. To update your payment information:
Log in to your Shed Member Portal at https://portal.tryshed.com/login
Click the "Account" tab in the menu bar
Under "Payment Methods" select "Add Card"
Enter your new payment details and click "Save"
Only the payment method marked as "Default" will be charged. To change your default, click the three dots next to the desired card and select "Make Default."
Still in pharmacy processing?
Under 3 business days → Normal
3–5 business days → Slight delay possible
Over 5 business days → Contact support
Tracking not updating?
Wait 24–48 hours after shipment
If no movement → Contact support
Incorrect address
Verify your shipping address in the portal
PO boxes are not supported
What should I do if my order is late?
Follow these steps:
Check your order status in My Subscriptions
Look for a red notification (action required)
Check your email (including spam)
Confirm your payment method
Verify your shipping address
When should I contact support?
Contact support if:
Your order has not shipped after 5 business days in pharmacy processing
Your order has not arrived after 10 business days total
Your tracking link never appears after shipment
Your package is marked delivered but not received
Your tracking has not updated for 48 hours
Why did my first order take longer?
First orders include:
Intake forms
Provider approval
Initial pharmacy setup
This can add time. Refills are usually faster.
Can I request expedited shipping?
No—orders are processed using standard pharmacy timelines, which are already optimized for speed.
Important notes
Partner pharmacies cannot ship to PO boxes
Always keep your shipping address up to date
If action is required, your subscription card will be highlighted in red
Still need help?
We’re here for you. If you have questions about your order status, please reach out to us anytime through your Shed portal.