General Delivery Timelines
Once your prescription has received provider approval, your order moves through processing and fulfillment with one of Shed’s partner pharmacies and is shipped directly to your door. You can always view your exact order status in My Subscriptions.
Typical Order Timeline
After provider approval, most orders follow this sequence:
Order Processing (1–2 business days)
Your prescription has been approved and is being prepared for the pharmacy.Pharmacy Processing (2–3 business days)
The pharmacy verifies, compounds (if applicable), and prepares your medication.Fulfillment & Shipping (2–4 business days)
This status will appear when your order has been shipped.
Total estimated delivery time:
Most compounded medications arrive within 5–10 business days from provider approval. This includes pharmacy verification, preparation, and shipping time.
First Orders
Your first shipment may take slightly longer than refills. Initial orders require:
Completion of intake forms
Provider review and approval
Initial pharmacy coordination
Once your treatment is established, future refills typically move faster through processing.
Important: Partner pharmacies cannot ship to PO boxes. Please make sure your shipping address is accurate in your Shed Portal.
How to Track Your Shipment
You can track your order at any time by visiting My Subscriptions in your member portal.
From your subscription card or order view, you’ll be able to see:
Your current order status (e.g., Order Processing, Pharmacy Processing, Fulfillment)
A tracking link once it becomes available
The full order timeline with explanations for each step
Common Causes of Delivery Delays
If your medication is taking longer than expected, it’s usually due to one of the following:
Provider approval required
Some programs or refill cycles require a provider visit or follow-up before shipping can begin.Payment issues
If a payment method is declined or needs updating, your order may pause until resolved.Pharmacy processing timelines
Pharmacies follow strict safety and verification protocols, which can occasionally extend processing time.Incorrect shipping address
Incomplete or inaccurate addresses may delay or prevent delivery.
If action is needed, your subscription card will be outlined in red and display the next steps required.
Troubleshooting Delivery Concerns
If your medication hasn’t arrived within the standard timeline:
Log into the Shed Portal and review your status under My Subscriptions.
Check your email for tracking updates (and confirm messages aren’t filtered to spam).
Verify your payment method is current.
Confirm your shipping address is correct.
Contact Shed Support through the portal if:
Tracking hasn’t appeared after fulfillment, or
Your order appears stalled beyond the expected timeline.
Frequently Asked Questions
Can I request expedited shipping?
At this time, partner pharmacies process orders according to their standard fulfillment timelines, which are comparable to their expedited options.
What if my package is lost in transit?
If tracking shows no movement, or your package is marked delivered but not received, contact Shed Support right away. We’ll coordinate with the pharmacy and carrier to resolve the issue.
Why did my first order take longer than refills?
First orders require initial provider approval and pharmacy setup. Once treatment is established, refills usually process more quickly.
Do I need to request refills manually?
Your refill schedule depends on the follow-up cadence set by your licensed provider. When action is required (such as completing a refill form or scheduling an appointment), you’ll see a notification in My Subscriptions.
If you’re unsure, log in and review your subscription status.