A follow-up appointment is a quick check-in with your Provider after you’ve started your treatment.
It’s a chance to:
Talk about how you’re feeling on your medication
Go over any side effects or concerns
Adjust your dose or treatment if needed
Get answers to any questions you have
Think of it as making sure your plan is working the best it can for you.
Types of Follow Ups
Async follow-up (no live call)
What it is: You complete a secure check-in in your portal—short questions about symptoms, side effects, meds, and goals.
How it works: Your provider reviews your update and sends back guidance (If needed), any dose changes, and renewal decisions in your portal.
Virtual follow-up (live video or phone)
What it is: A real-time visit with your provider over video or phone.
How it works: You schedule a time, join from a private, quiet place, and discuss symptoms, side effects, questions, and next steps together.
Availability varies by state
The type of follow-up you can use depends on state regulations and your medication.
Some states allow async follow-ups for routine renewals, while others require a live (virtual) visit for certain situations (e.g., starting a new medication or specific drug categories).
Your scheduling options in the portal reflect what’s allowed where you live. If only one option is available, we’ll guide you to that format.
Explain how they work?
Follow-Up Cadence (How often you’ll meet)
Your cadence is how often you’ll check in with your Provider and renew your prescription. Your provider sets this schedule based on your personal care plan and can adjust it as needed.
Examples
30-day cadence: You’ll have a quick check-in about every 30 days. Medications are typically supplied for 30 days, and you’ll renew monthly.
90-day cadence: You’ll check in about every 90 days. You'll be eligible to refill your medication each month for 3 months before you need to renew..
If your plan changes, we’ll let you know your new cadence and next steps.
Why is it important?
Why it’s important to complete your follow-ups
Follow-up visits help keep your treatment safe, effective, and on track. By completing your follow-ups, you:
Stay safe: Your provider checks for side effects and drug interactions and makes sure your treatment is appropriate for you.
Get the best results: A licensed provider can adjust your dose or plan so your medication works as well as possible.
Avoid gaps in medication: Many prescriptions require a follow-up to renew—missing one can delay refills.
Track progress: A licensed provider review your goals, symptoms, and measurements (and labs if needed) to see what’s improving.
Ask questions: It’s your time to bring up concerns and get clear next steps.
Meet care standards: Regular check-ins are part of safe, high-quality medical care.
If you miss a follow-up: your renewal may be delayed and we may not be able to continue your prescription until you’re seen.
Bottom line: follow-ups keep you safe, keep your medication coming on time, and help you get the best results.
What happens if you do not complete it?
If you don’t complete your follow-up
Follow-ups are required to safely continue your prescription. If you miss yours:
We can’t renew or ship your next order.
Billing continues. Your subscription will still be charged on its regular schedule even if you don’t complete your follow-up, per your plan’s terms. Missing a visit does not cancel billing or create an automatic refund.
Refills may be delayed, which can cause a gap in treatment.
What to do:
Reschedule your follow-up as soon as you can. If you want to change or stop future charges, update or cancel your plan before the renewal date (https://portal.tryshed.com/) in your account or contact Support for help.